Health and Safety Alerts


For the latest information on the novel coronavirus (COVID-19), please visit:

  • U.S. Centers for Disease Control and Prevention website at
  • Your state health department website, which you can find by clicking this link
  • World Health Organization website at

Coronavirus Vaccine FAQ

Learn more here about the vaccines available to prevent COVID-19.

Questions & Answers

Coronavirus Updates for Virginia

The Virginia Department of Health provides daily updates on coronavirus in Virginia. Read more here.

Coronavirus Testing Sites in Virginia

The Virginia Department of Health hosts a list of available sites throughout Virginia where residents can be tested for the COVID-19 virus.

Drug Recalls

Below is a list of drugs that have been recalled recently. For more information about a specific recall, please visit the Food and Drug Administration (FDA) website using the link provided with each drug. * Please note: By clicking on the links below, you will be leaving our website.

Last updated 8/13/2021

Hydro Pineapple Burn
Max Health
FDA website


Sodium Bicarbonate in 5% Dextrose Injection
150m Eq per 1,000 mL
FDA website


Chantix Smoking Cessation Treatment
FDA website

Sunscreen – Neutrogena & Aveeno Aerosol Sprays
Johnson & Johnson
FDA Website


Injectable Semorelin / Ipamorelin
3mg and injectable AOD-9604 3mg
Innoveix Pharmaceuticals, Inc.
FDA website

In Case of Emergency

  • For a medical emergency: dial 911.
  • During a disaster: For immediate assistance during a disaster, you may call the American Red Cross at 1-877-RED-CROSS or visit them at*
  • Be ready to be safe: It’s important to be prepared before a disaster happens. We encourage you to visit the website for additional preparedness information, including guides and videos.

For local, non-medical emergencies you may contact the Virginia Department of Emergency Management:

To reach our Member Services department: call 1-800-424-4495 (TTY 711).

Your Benefits during Emergency Situations

In the event of a disaster, catastrophic event, federal, state or local emergency declaration, MCC of VA (HMO SNP) will continue to provide needed services to members. We will abide by all required timeframes and responsibilities as required by the Department of Health and Human Services (HHS), the Centers for Medicaid and Medicare (CMS) and/or other regulatory agencies.

The actions we take include:

  • Coverage of both Medicare Parts A and B services and supplemental Part C plan benefits at non-network hospitals and other medical facilities
  • Removing prescription drug limitations, such as “refill too soon” rejection notices
  • Continued care through your MCC of VA (HMO SNP) Care Coordinator

All these changes become effective immediately and will remain in place until:

  • The President, Governor or Secretary of Health and Human Services declares the public health emergency or disaster has ended; or,
  • 30 days have passed since the disaster or emergency was declared, and no end date was specified

In the event MCC of VA (HMO SNP) is also affected by the disaster and cannot resume operations by the end of the disaster or public health emergency, we will notify the Centers for Medicare and Medicaid (CMS) along with the Virginia Department of Health. We will update the MCC of VA (HMO SNP) website, when and if we are able, to provide information about our operational capabilities.

Identity Protection

Magellan Complete Care and Medicare will never phone you to ask for your Social Security number, Medicare number or banking information. If you receive a phone call from someone saying they’re from Magellan Complete Care or from Medicare asking for your ID information, hang up. Immediately report them to our Member Services department at 1-800-424-4495 (TTY 711). We want to protect your health and your identity.